The UK’s South Central Ambulance Service (SCAS) uses CSAM’s Optima Predict software to model critical operational decisions and determine long-term strategy. The software has become an increasingly crucial component of the service’s decision-making process. SCAS serves a large and geographically diverse region, encompassing Berkshire, Buckinghamshire, Hampshire and Oxfordshire. It receives approximately 1.2 million 999 calls and attends 500,000 incidents every year. [...]

The pressure on ambulance services and health authorities to maximize resources is enormous. That makes CSAM’s Optima Predict software an operational gamechanger. It helps emergency response organisations to optimize the use of their resources whether that’s the ambulance fleet, the ambulance stations, or their human resources. In this case study, we explore how CSAM Optima [...]

With more than five million inhabitants, Valencia is one of the most populous regions in Spain. Valencia 112 is responsible for managing emergency response across the region, receiving an average of 3 million incoming calls every year - more than 8,200 every day. For Valencia 112, CSAM CoordCom software is at the heart of an [...]

In May 2022, the casualty clinic serving the seven municipalities of Søre Sunnmøre in west Norway went live with a cloud implementation of CSAM AMIS – the first “legevakt” to do so. “There are just two of us running the clinic, two nurses,” says Erlend Bae, manager of Søre Sunnmøre. “It’s difficult for us to [...]

Unique yet universal CSAM has been a leading technology provider to the Norwegian healthcare system for almost two decades. A cornerstone of its eHealth ecosystem is AMIS, the call centre platform that has registered and handled more than 10 million emergency incidents across all municipalities in Norway since it came onto the market. AMIS was [...]