From the first call to first responders arriving at the scene — this can seem like a lifetime for those waiting on the other end of the line. Carmenta CoordCom and its associated tools provide medical, fire and police dispatchers with a streamlined system that allows them to act efficiently and effectively. Cases are created as soon as they receive the call, and other users can edit the same case if support is needed. As the dispatcher enters information, the system responds with relevant questions to ask the caller and supplies advice for that specific type of case. Resources required for the incident are easily located, with Carmenta ResQMap displaying all the relevant resources close to the incident. Every action taken is automatically logged, facilitating any follow-up that may be necessary.