Support Technician

Support technician that saves lives

An ambulance with emergency lights on quickly navigates through traffic to rescue a person in distress. The feeling that you have contributed to the rapid response of the ambulance is very rewarding. The contribution to society is evident when you work with technology that saves lives.

We are about 100 people at CSAM Public Safety. The majority is located in Gothenburg, but we also have offices in Oslo, Karlstad, Stockholm, Valencia (Spain), Reading (UK) and Auckland (NZ). Of course, we also have “home offices” and it is perfectly ok to be working from home too. We are expanding and growing our team looking for a Support technician who is passionate about helping our customers. We have a culture of collaboration and knowledge sharing. If you want to work in this inspiring environment where you also contribute to society – then this might be the position for you!


Your daily work

As an important part of our support team, you as a support technician will be responsible for the support around our 112 solution, which is installed at SOS Alarm and several other blue light customers around the world. You are passionate about solving problems and offering service in the highest class.

You have customer-related contact on a daily basis where you run ongoing technical support issues as well as complex analyses and troubleshooting. Our main contact is with our customer’s technicians which means very deep technical level (2nd line support). Several times a year you are also involved in projects where you are an important part of planning and performing upgrades to our customers’ systems. Since our technicians have such broad expertise, they also act as advisors on issues that improve our customers’ entire IT environment.


Your profile

To succeed in your role with us, we believe that you have a great interest in technology, understand the importance of customer service and enjoy taking responsibility. You work well in teams and enjoy that your work really matters! You are good at finding solutions and conveying them in both speech and writing. You therefore master Swedish and English in both speech and writing.

Your background

  • Experience of installing and managing complex and large mission-critical IT systems
  • Knowledge in IT, communication systems or similar
  • Higher education degree, preferably in IT or equivalent experience
  • Experience of working throughout the supply chain from first meeting with customer to completed installation
  • Experience of working independently and in teams
  • Most systems run in a Windows environment so experience with SQL Server, Windows Server, Active Directory and also REST, Signalr, gRPC is preferable.
  • Understanding for code and independent troubleshooting is highly meritorious

Want to know more? 
If you want to know more, contact Noor Al-Hashimi Olsson at noor.alhashimi@csamhealth.com or 0722-33 59 22. You are welcome to submit your application. Since selection and interviews are conducted on a continuous basis, we ask you to submit your application as soon as possible.


Location: Gothenburg


About CSAM and CSAM Public Safety
CSAM Public Safety is a growing software business area that develops information technology solutions for mission-critical systems in an international environment. Our products and solutions are used, for example, in advanced management systems for emergency response authorities as well as in public web portals where high demands are placed on performance and reliability. We are part of the CSAM Health Group with more than 250 employees. CSAM Health AS is headquartered in Oslo.

 

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